Microsoft pulled the Windows Update 1809 after many users reported that after manually installing the update, many of their documents, photos and files were deleted. I posted about this problem on October 6th after learning about it from some articles online. Initially, the update was only available from Windows Update and you had to manually request the update, but it was scheduled to roll out to automatic updates yesterday, October 9th. Microsoft elected to pull the update from all channels according to an update on Microsoft’s blog from Tuesday, October 9th.
Microsoft’s Director of Program Management, Windows Servicing and Delivery, John Cable says, “We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation.” After fixing the update, Microsoft has elected to first roll it out to Microsoft Insiders before making it available to the general public. “We will carefully study the results, feedback, and diagnostic data from our Insiders before taking additional steps towards re-releasing more broadly.”, says Cable. Microsoft has pledged that they will not release the update to the general public until they can confirm that there will be no further impact from the update to users documents and files.
If you were one of the affected users, Microsoft wants to help you recover any files that may have been deleted. They have asked that you minimize any use of the affected device and contact Microsoft directly at 1-800-MICROSOFT. If you live near a Microsoft store, they will also help you for no charge.
Were any of you affected by this latest update? Let us know in the comments below.